It’s easy! You can sign up via the mobile app, just download Celmonze Malaysia App from Google Play store on Android or Apple App store on IOS. Start enjoying your membership after successful signed-up.

No, Celmonze Royalty Rewards Club membership is absolutely free.

If you have problem receiving OTP from Celmonze Malaysia app, you can request it from any of our participating reward Partners.

You will be asked to create a PIN during the first time login to Celmonze Malaysia App

The PIN is a 6-digit number required to authorize a redemption using the reward points.

To reset your PIN, go to > Account > click on Edit Profile > Change Redemption PIN > click Forgot PIN. A random PIN will be sent to your email or registered smartphone mobile number.

In case you have problem on receiving rewards, please contact customerservice@celmonzethesignature.com to seek assistance.

You may view transactions history of up to the latest 100 transactions.

Unfortunately, we can’t reinstate expired vouchers. We strongly advise you to regularly keep track of your vouchers validity.

Point rewards will be credited immediately after purchase(s).

All reward points earned and accumulated can be redeemed via Celmonze Malaysia App Online Catalogue.

We are sorry but this is not possible. Once reward points are redeemed or burned, the redemption cannot be cancelled, exchanged or returned.