Royalty Rewards Club Voucher Redemption T&C

GENERAL TERMS & CONDITIONS

Eligibility

Gifts or vouchers redemption are available to active members of Celmonze Royalty Rewards Club.

Minimum Age Requirement:

To redeem any gift or voucher, members must be at least 21 years old.

Validity Period:

All vouchers are valid for 60 days from the date of receipt.

Availability:

Gifts or vouchers are subject to availability and while stocks last.

Transferability:

Gifts or vouchers are non-transferable and cannot be exchanged for cash or other products.

Cancellation:

Celmonze reserves the right to cancel or amend the gift or voucher redemption program at any time without prior notice.

Disputes:

Any disputes arising from the gift or voucher redemption process will be subject to the decision of Celmonze.

By redeeming a gift or voucher from the membership app, members agree to abide by these terms and conditions. Celmonze reserves the right to amend these terms without prior notice.

GIFT REDEMPTION

Preferred Outlet Selection

Members must select their preferred outlet for gift collection via the provided Google Form link within the app.

Collection Period:

Your gift will be delivered to your preferred outlet within 14 working days.
Members are allowed 10 working days to collect their gift from the outlet upon notification from the outlet personnel.

Collection Requirements:

Members must present their voucher QR code to collect the gift. Failure to collect the gift within the specified period may result in forfeiture.

Gift Condition:

Gifts must be collected in their original condition and packaging. Celmonze reserves the right to refuse collection if the gift is damaged or tampered with.

SERVICE VOUCHER

Booking Requirement

A minimum of ONE (1) week prior booking is required. Appointment is subject to availability. Rescheduling must be done at least THREE (3) days prior to reservation.

Looking for something else?